Privacy Policy

I. Scope and Application

Charter busline corp values its customers' privacy. This Policy outlines the information we collect and how it is used to provide the Services and improve our customer experience.

This Policy applies to persons anywhere in the world who use the Services to request charter-bus transportation ("Users").

This Policy does not apply to information we collect from or about drivers, couriers, partner transportation companies, or any other persons who contract with charter busline corp to provide vehicles or transportation services (collectively "Suppliers"). If you interact with the Services as both a User and a Supplier, this Policy applies to your use as a User.

II. Collection of Information

A. Information You Provide to Us

We collect information you provide directly to us—such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This may include:

• name
• email
• phone number
• postal address
• profile picture
• payment method
• IP address
• operating system
• services requested
• service notes
• any other information you choose to provide

B. Information We Collect Through Your Use of Our Services

When you use our Services, we and our Suppliers or third-party partners may use cookies, SDKs, and other tracking tools to collect information such as:

• Location Information: Precise and approximate locations from the Charter Busline Corp app or your device (if permission granted).
• Contact Information: Address book access if permitted.
• Transaction Information: Service details, time, distance, fare, pickup/drop locations, promo codes, etc.
• Usage & Preferences: How you interact with our Services, preferences, settings.
• Device Information: Hardware model, OS, language, unique device IDs, mobile network info.
• Call & SMS Data: Dates, times, phone numbers, SMS content for communications between Users and Suppliers.
• Log Information: IP address, browser type, crash logs, viewed pages, and related activity.

C. Platform Permissions

Mobile platforms (iOS/Android) require your consent for certain permissions. iOS asks during use; Android presents permissions before first use.

D. Information From Other Sources

We may receive information:

• From payment providers (e.g., Google Wallet) or social media logins.
• From apps or websites integrated with our API.
• From Suppliers who give us ratings or feedback about your trip.

III. Use of Information

We may use your information to:

• Provide, maintain, and improve Services
• Facilitate payments
• Send receipts and service updates
• Provide customer support
• Develop safety features
• Authenticate users
• Perform internal analytics, testing, fraud prevention
• Facilitate communications between you and Suppliers
• Send marketing or promotional communications (where permitted)
• Personalize and improve the Service experience

Some information may be stored by third-party processors. Charter busline corp may use third-party payment processors such as Finix. By making a payment, you agree to their Terms & Privacy Policy.

Your information may be processed in the U.S. or other countries with different data-protection standards. Though we use safeguards, we cannot guarantee absolute data security.

IV. Sharing of Information

A. Through Our Services

We may share information:

• With Suppliers to provide the Service
• With others at your direction (e.g., sharing ETA with a friend)
• With third-party partners for requested services or promotions
• Publicly if posted in public forums
• With APIs/websites you authorize
• With unaffiliated third parties for legal, safety, enforcement, or system operational reasons

We do not share text messaging opt-in data for marketing.

B. Other Sharing

We may also share:

• With Charter Busline Corp subsidiaries
• With vendors, consultants, marketing partners
• With authorities if legally required
• During mergers, financing, acquisitions
• With your consent
• In anonymized or aggregated form

No mobile information will be shared for marketing/promotional purposes.

C. Social Sharing

If you use social sharing features, your information may be shared publicly or with social media platforms based on your settings. Charter Busline Corp is not responsible for inaccuracies or issues with user-generated content.

D. Advertising & Analytics

Third-party partners may use cookies, pixels, SDKs, and similar technologies to provide analytics or serve targeted ads.

V. Your Choices

A. Account Information

You may request correction or deletion of your information by contacting legal@charterbuslinecorp.com.

We may keep certain information as required by law or for legitimate business needs.

B. Access Rights

We comply with applicable laws for access, correction, and deletion rights. If you opt out of providing necessary information, you may not be able to use the Services.

C. Location Information

You can disable location permissions, but it may affect app functionality. We may still collect trip locations from a Supplier's device.

D. Contact Information

You can disable contact syncing (on iOS).

E. Promotional Communications

You may opt out of promotional emails, but we may still send account-related messages.

F. California Privacy Rights

California users may request information regarding third-party marketing disclosures by emailing: ops@chartersbusline.com

VI. Cookies and Identification Technologies

A. Overview

We use cookies, pixels, SDKs, and local storage to support site and app functionality.

B. Types of Cookies

• Authentication
• Security
• Localization
• Site features
• Analytics & research
• Advertising

C. Your Choices

You may disable cookies through browser settings, though Services may function less effectively.

VII. Individuals Under 18

Charter Busline Corp does not knowingly collect information from individuals under 18. By using our Services, you confirm you are at least 18 years old.

VIII. Changes to This Policy

We may update this Policy periodically. Significant changes will be communicated via email or through the Services.

IX. Contact Us

For questions regarding this Privacy Policy, contact: